Frequently asked questions
Have any questions? Don’t hesitate to contact us!
3PL Services
What types of businesses do you serve with your 3PL solutions?
We cater to both B2B and B2C businesses across a wide range of industries. Whether you’re shipping bulk orders to retailers or individual parcels directly to customers, our services are tailored to meet your specific logistics needs, including warehousing, fulfillment, and distribution.
Do you offer inventory management and real-time stock tracking?
Yes, we provide comprehensive inventory management with real-time stock tracking. Our system gives you full visibility into your inventory levels, order status, and shipment tracking at any time.
Can you handle subscription box fulfillment and kitting?
Absolutely. We specialize in subscription box fulfillment and kitting services. Our team assembles and ships your curated boxes with precision and care, ensuring a seamless experience for your customers.
Do you provide custom packaging options for my brand?
Yes. We offer custom packaging solutions, including branded boxes, inserts, and protective materials to elevate your unboxing experience while ensuring product safety during transit.
What is your process for handling customer returns?
Our returns processing includes product inspection, restocking, refurbishment (if needed), or responsible disposal. We aim to streamline reverse logistics to protect your brand reputation and minimize losses.
How do you ensure accuracy and efficiency in fulfillment?
We use barcode scanning, automated systems, and quality control checks at every stage—from picking to packing—to ensure accurate, timely, and damage-free order fulfillment.
Wholesale Account Setup
How do I apply for a wholesale account?
To apply, simply fill out our Wholesale Account Application form on our website. Once submitted, our team will review your application and get back to you within 2–3 business days.
Who is eligible for a wholesale account?
We offer wholesale accounts to retailers, distributors, and other qualified businesses that meet our minimum order and resale criteria.
Is there a minimum order quantity (MOQ) for wholesale purchases?
Yes, wholesale accounts are subject to minimum order quantities to ensure the best pricing and service levels. Specific MOQs vary by product line and will be outlined in your wholesale agreement.
Can I track my wholesale orders online?
Yes. We offer custom packaging solutions, including branded boxes, inserts, and protective materials to elevate your unboxing experience while ensuring product safety during transit.
Do you offer bulk pricing discounts?
Yes, our wholesale pricing includes tiered discounts based on order volume. Larger orders typically qualify for greater discounts.
Can I request custom packaging or private labeling for wholesale orders?
Absolutely. We offer private labeling and custom packaging services for wholesale partners. Minimums and setup fees may apply, depending on the project.
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