1. Eligibility for Returns

You may request a return or exchange within [15/30] days of receiving your order if:

  • The item is unused, unopened, and in its original packaging
  • You have proof of purchase (invoice or receipt)
  • The item is defective or damaged upon arrival

Non-returnable items include:

  • Custom or special-order products
  • Items marked as final sale or clearance
  • Perishable goods (if applicable)

2. How to Initiate a Return

To start a return, please contact our customer support team at:
Email: Contact@coastaldistributions.com
Include your order number, reason for return, and any photos (if the item is damaged or incorrect).

Do not send your item back without prior approval.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days
  • Shipping charges are non-refundable unless the return is due to our error
  • You will be responsible for return shipping costs unless the item was incorrect or defective

4. Exchanges

If you need to exchange an item for the same product (e.g., wrong size or damaged item), contact us to arrange the exchange. We will cover shipping if the error was on our part.

5. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account or credit card statement again
  2. Contact your bank or payment provider—there may be a processing delay
  3. If you’ve done all of the above and still have not received your refund, contact us at [your email]

6. Contact Us

If you have any questions about our Returns & Refunds Policy, reach out to:
Coastal Distribution
Email: Contact@coastaldistributions.com
Address: Houston,America